1. Definitions

• "Agreement" — these Terms and Conditions as amended from time to time
• "Service" — PDPA compliance consultations, gap assessments, policy drafting, DPO retainer, and related legal advisory provided by Cemerlang Law
• "User" / "You" — any individual or entity accessing our website or engaging our services
• "We" / "Us" / "Our" — Cemerlang Law, Kuala Lumpur, Malaysia
• "Content" — all text, materials, templates, reports, and documentation produced or shared by us

2. Acceptance of Terms

By submitting an enquiry form, engaging our services, or continuing to browse this website, you signify acceptance of these terms. You must be at least 18 years of age and have legal capacity to enter into binding agreements. Corporate users confirm they have authority to bind their organisation.

3. Service Description

Cemerlang Law provides legal advisory and compliance consultancy services focused on Malaysia's Personal Data Protection Act 2010 (PDPA). Our core services include:

• PDPA Gap Analysis and compliance assessments
• Privacy policy and data processing agreement drafting
• Outsourced Data Protection Officer (DPO) retainer services
• Staff training and compliance programme development
• Regulatory response and breach management support

Services are primarily delivered to clients operating within Malaysia, though we may assist organisations with Malaysia-linked data activities from other jurisdictions.

4. No Solicitor-Client Relationship via Website

Submitting an enquiry form or receiving information from this website does not create a solicitor-client or legal advisory relationship. Such a relationship is only established upon execution of a formal engagement letter and receipt of our terms of engagement.

5. User Responsibilities

When using our website or services, you agree to:

• Provide accurate, complete, and current information at all times
• Not misuse our website for unlawful, fraudulent, or harmful activities
• Not attempt to gain unauthorised access to our systems or data
• Not reproduce, distribute, or exploit our Content without written permission
• Comply with all applicable laws, including the PDPA and the Communications and Multimedia Act 1998

6. Intellectual Property

All website content, templates, reports, methodologies, and training materials produced by Cemerlang Law remain our exclusive intellectual property. We grant you a limited, non-exclusive, non-transferable licence to use deliverables produced for your specific engagement. You may not sublicence, resell, or share those materials with third parties without our written consent.

7. Payment Terms

Fees for our services are agreed in writing prior to engagement and denominated in Malaysian Ringgit (MYR). Standard payment terms are net 14 days from invoice date unless otherwise agreed. Late payments may attract interest at 1.5% per month. We reserve the right to suspend services for overdue accounts.

8. Confidentiality

Both parties agree to maintain the confidentiality of non-public information shared during the engagement. Cemerlang Law will not disclose client information except where required by law, by our professional obligations, or with your prior written consent.

9. Disclaimers

Our website content and materials are provided for general informational and educational purposes only. They do not constitute formal legal advice and should not be relied upon as such. Regulatory environments change; you are responsible for verifying applicability to your specific circumstances. We make no warranty that the website will be error-free, uninterrupted, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by Malaysian law, Cemerlang Law's total liability for any claim arising from our services or website shall not exceed the fees paid by you in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or exemplary damages including loss of profit, data, or business opportunity.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cemerlang Law and its personnel from any claims, damages, or costs (including legal fees) arising from your breach of these terms, misuse of our services, or violation of any applicable law.

12. Termination

Either party may terminate an engagement by providing written notice in accordance with the engagement letter. Upon termination, you must cease using any proprietary materials and settle outstanding fees. Provisions relating to IP, confidentiality, and limitation of liability survive termination.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of Malaysia. Any dispute shall first be subject to good-faith negotiation for 30 days. If unresolved, disputes shall be referred to the courts of Kuala Lumpur, Malaysia, which have exclusive jurisdiction. We may seek urgent injunctive relief in any competent court.

14. General Provisions

• Entire Agreement — these terms, together with any signed engagement letter, constitute the full agreement between the parties
• Severability — if any provision is found unenforceable, the remaining provisions continue in full force
• Waiver — failure to enforce any provision does not constitute a waiver of future enforcement rights
• Assignment — you may not assign your rights or obligations without our prior written consent
• Notices — formal notices must be in writing and sent to [email protected]

15. Changes to These Terms

We may update these terms periodically to reflect changes in our services or applicable law. Updated terms will be published on this page with a revised "Last Updated" date. Continued use of our services after publication constitutes acceptance of the revised terms.

16. Contact

For legal enquiries regarding these terms:

• Email: [email protected]
• Phone: +60 3-2034 8617
• Address: Kuala Lumpur, Malaysia

Effective date: 19 February 2026. Content on this page is for informational purposes and does not constitute formal legal advice.